Salesforce Live Agent Custom Chat Window

By Raj Vakati November 2, 2017 Live Agent 0 Comments

This is simple live agent custom chat window using the visualforce. Create a new visualforce page with below code.

<apex:page showHeader="false" standardStylesheets="false" cache="false">
    <!-- Add custom CSS here -->
    <apex:includescript value="{!URLFOR($Resource.LiveAgentCustomResources,'/js/jquery-1.6.2.min.js')}" />
    <meta id="pageViewport" name="viewport" content="initial-scale=1.0, maximum-scale=1.0, minimum-scale=1.0, user-scalable=no, width=device-width"/> 
    <style type="text/css">
        .clear {
        clear: both;
        }
        
        .inner-box {
        background-color: #FFFFFF;
        border-radius: 10px 10px 10px 10px;
        box-shadow: 0 2px 1px #C9C9C9;
        display: block;
        padding: 0;
        width: 684px;
        margin: 0 auto 80px auto;
        overflow: visible;
        z-index: 1;
        padding: 0 20px 20px;
        position: relative;
        height: 600px;
        
        }
        
        .chat-buttons{
        list-style:none !important;
        }
        
        .inner-box-header h3 {
        font-family: DINMedium;
        font-size: 2.5em;
        color: #44Af51;
        font-weight: normal;
        margin:0;
        line-height:40px;
        text-align:center;
        }
        
        .button-on {
        background: #00bbce url(../img/button-BG.png) repeat-x;
        border: 1px solid #7B8589;
        border-radius: 5px;
        color: #FFFFFF !important;
        cursor: pointer;
        float: right;
        font-family: DINBold, helvetica, arial;
        font-size: 14px;
        letter-spacing: 0.01em;
        margin-top: 8px;
        min-width: 5px;
        overflow: hidden;
        padding: 5px 22px 7px 22px;
        position: relative;
        text-decoration: none;
        text-shadow: 0 -1px #838889;
        text-transform: uppercase;
        width: auto;
        }
        
        .button-off {
        background: #CCCCCC url(../img/button-grey-BG.png) repeat-x;
        border: 1px solid #CCCCCC;
        border-radius: 5px;
        color: #FFFFFF !important;
        pointer-events: none;
        cursor: default;
        float: right;
        font-family: DINBold, helvetica, arial;
        font-size: 14px;
        letter-spacing: 0.01em;
        margin-top: 8px;
        min-width: 5px;
        overflow: hidden;
        padding: 5px 22px 7px 22px;
        position: relative;
        text-decoration: none;
        text-shadow: 0 -1px #CCCCCC;
        text-transform: uppercase;
        width: auto;
        }
        
        
        input
        {
        background: none repeat scroll 0 0 #EAEEF0;
        border: medium none;
        border-radius: 5px 5px 5px 5px;
        box-shadow: 0 1px 2px rgba(0, 0, 0, 0.2) inset;
        color: #000000;
        font-family: Helvetica;
        font-size: 12px;
        height: 30px;
        line-height: 30px;
        padding: 0 14px;
        position: relative;
        text-align: left;
        width: 95%;
        }
        
        .loader-container p 
        {
        font-size: 14px;
        color: #444f51;
        font-family: helvetica;
        margin-top: 20px;
        }
        
        body {
        background: none !important;
        font-family: sans-serif !important;
        font-variant: all-petite-caps !important;
        font-weight: bold !important;
        background-color: #aab3b3 !important;
        font-style: italic !important;
        }
        
        
        .button-on {
        border: 1px solid #7B8589;
        border-radius: 5px;
        color: #FFFFFF !important;
        cursor: pointer;
        float: right;
        font-family: DINBold, helvetica, arial;
        
        }
        
        .button-off {
        border: 1px solid #CCCCCC; */
        color: #FFFFFF !important;
        pointer-events: none;
        float: right;
        margin-top: 8px;
        padding: 5px 22px 7px 22px;
        }
        .loader
        {
        width: 128px;
        height: 128px;
        background: url({!URLFOR($Resource.LiveAgentCustomResources,'/img/loader.png')}) top left no-repeat; 
        margin: 0 auto;
        }
        .loader-container p {
        text-align: center;
        }
        .loader-container 
        {
        padding-top: 50px;
        }           
        
        
        .container {
        border: 2px solid #dedede;
        background-color: #F8F8FF;
        border-radius: 5px;
        padding: 10px;
        margin: 10px 0;
        list-style:none
        
        }
        
        .darker {
        border-color: #ccc;
        background-color: #ddd;
        text-align: right;
        }
        
        .container::after {
        content: "";
        clear: both;
        display: table;
        }
        
        .container img {
        float: left;
        max-width: 60px;
        width: 100%;
        margin-right: 20px;
        border-radius: 50%;
        }
        
        .container img.right {
        float: right;
        margin-left: 20px;
        margin-right:0;
        }
        
        
    </style>
    <!-- Top header box -->
    
    <div class="inner-box">
        <ul class="inner-box-header">
            
            <h3>Custom Chat Window </h3>
            
        </ul>
        
        <div class="inner-box-content">
            
            <liveAgent:clientchat >
                
                <liveAgent:clientChatMessages />
                
                <div class="loader-container">
                    <div id="waitingMessage"  class="loader" style="background-position: -2560px 0%; ">
                    </div>
                    <p>Please wait for the agent to accept the chat.</p>
                </div>                 
                
                <liveAgent:clientChatLog />
                
                <div id="chatInput">             
                    <div class="textarea message-container" style="display: none;">
                        <liveagent:clientChatInput id="message" />
                        <label class="infield" for="{!$Component.message}" style="opacity: 0; display: none; word-wrap:break-word;">type your message here</label>
                        
                    </div>
                    <liveAgent:clientChatQueuePosition/>
                    <ul class="chat-buttons">
                        <li class="send-button"><liveAgent:clientChatSendButton id="sendButton" label="Send"/></li>
                        <li class="end-button"><liveAgent:clientChatEndButton id="endButton" label="End chat"/></li>
                    </ul>                               
                </div>
                
            </liveAgent:clientchat>
        </div> 
        
    </div>
    <div class="clear"></div>
    <apex:includescript value="{!URLFOR($Resource.LiveAgentCustomResources,'/js/jquery.spritely-0.6.1.js')}" />
    <script type="text/javascript"> 
    
    
    
    
    $(document).ready(function(){       
        
        $('.loader').sprite({fps: 12, no_of_frames: 47});
        window.elementInQuestion = $('#liveAgentClientChat');
        
        var hasLiveAgentState = false;
        var hasLiveAgentStateEnded = false;
        
        function rewriteChatText(){
            $('#liveAgentChatLogText').children().each(function(){
                if( $(this).hasClass('operator') ){
                    $myname = $(this).html().match(/<strong>(.*?)<\/strong>/)[1];
                    $mymessage = $(this).html().replace(/<strong>(.*?)<\/strong>/,'').replace(/<STRONG>(.*?)<\/STRONG>/,'');
                    $newItem = $('<li class="container">' + $myname + '--' + $mymessage + '</li>');                       
                    $(this).after($newItem).remove();
                    $("div.chat-container").scrollTop(1000000);  
                }else if( $(this).hasClass('client') ){
                    $mymessage = $(this).html().replace(/<strong>(.*?)<\/strong>/,'').replace(/<STRONG>(.*?)<\/STRONG>/,'');  
                    $newItem = $('<li class="container darker">' +'<b>You :</b>'+ $mymessage + '</li>');                        
                    $(this).after($newItem).remove();
                    $("div.chat-container").scrollTop(1000000);  
                }
            });  
            
        }
        function checkClass(){
            
            if (window.elementInQuestion.hasClass('liveAgentState') && !hasLiveAgentState) {
                $(document).trigger('elementLiveAgentState');
                hasLiveAgentState = true;
            }
            if (window.elementInQuestion.hasClass('liveAgentStateEnded') && !hasLiveAgentStateEnded) {
                $(document).trigger('elementLiveAgentStateEnded');
                clearInterval(window.classCheckerInterval);
                hasLiveAgentStateEnded = true;
            }
            
        }
        
        window.classCheckerInterval = setInterval(checkClass, 100);
        window.classCheckerInterval = setInterval(rewriteChatText, 100);
        
        $(document).bind('elementLiveAgentStateEnded', function(){
            $('.chat-buttons').hide();
            $('.loader-container').hide();
            $('.textarea.message-container').hide();
        });
        
        $(document).bind('elementLiveAgentState', function(){
            $('.loader-container').hide();
            
            $('#liveAgentChatLog').removeClass("liveAgentChatElement");
            $('#liveAgentChatLog').addClass("chat-container");
            $('#liveAgentChatLog').css("border", "none");
            $('#liveAgentChatLog').css("height", "410px");               
            
            $('#liveAgentChatLogText').addClass("chat-container");              
            
            $('.textarea.message-container').css("display","");
            $input = $("#liveAgentChatInput");
            $input.attr("style", "display: block; resize: none; width: 629px; background: #F8F8FF; border-radius: 5px; height: 48px; border: 1px solid #0000FF; padding: 5px; font-size: 15px;");
            $sendButton = $('span[id$="sendButton"]');
            $newSendButton = $('<a href="javascript:SfdcApp.LiveAgent.Chasitor.sendMessage();"  class="button-on"  title="send">Send</a>');  
            $sendButton.after($newSendButton).remove();             
            $endButton = $('span[id$="endButton"]');
            $newEndButton = $('<a href="javascript:SfdcApp.LiveAgent.Chasitor.endChat();" class="button-off"   title="Cancel">End chat</a>');
            $endButton.after($newEndButton).remove().wrapAll('<div class="buttonsRow"/>');;     
            
        });
    });    
    </script> 
</apex:page>

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<apex:page showHeader="false" standardStylesheets="false" cache="false">

<apex:includescript value="{!URLFOR($Resource.LiveAgentCustomResources,'/js/jquery-1.6.2.min.js')}" />

.clear {

clear: both;

}

.inner-box {

background-color: #FFFFFF;

border-radius: 10px 10px 10px 10px;

box-shadow: 0 2px 1px #C9C9C9;

display: block;

padding: 0;

width: 684px;

margin: 0 auto 80px auto;

overflow: visible;

z-index: 1;

padding: 0 20px 20px;

position: relative;

height: 600px;

}

.chat-buttons{

list-style:none !important;

}

.inner-box-header h3 {

font-family: DINMedium;

font-size: 2.5em;

color: #44Af51;

font-weight: normal;

margin:0;

line-height:40px;

text-align:center;

}

.button-on {

background: #00bbce url(../img/button-BG.png) repeat-x;

border: 1px solid #7B8589;

border-radius: 5px;

color: #FFFFFF !important;

cursor: pointer;

float: right;

font-family: DINBold, helvetica, arial;

font-size: 14px;

letter-spacing: 0.01em;

margin-top: 8px;

min-width: 5px;

overflow: hidden;

padding: 5px 22px 7px 22px;

position: relative;

text-decoration: none;

text-shadow: 0 -1px #838889;

text-transform: uppercase;

width: auto;

}

.button-off {

background: #CCCCCC url(../img/button-grey-BG.png) repeat-x;

border: 1px solid #CCCCCC;

border-radius: 5px;

color: #FFFFFF !important;

pointer-events: none;

cursor: default;

float: right;

font-family: DINBold, helvetica, arial;

font-size: 14px;

letter-spacing: 0.01em;

margin-top: 8px;

min-width: 5px;

overflow: hidden;

padding: 5px 22px 7px 22px;

position: relative;

text-decoration: none;

text-shadow: 0 -1px #CCCCCC;

text-transform: uppercase;

width: auto;

}

input

{

background: none repeat scroll 0 0 #EAEEF0;

border: medium none;

border-radius: 5px 5px 5px 5px;

box-shadow: 0 1px 2px rgba(0, 0, 0, 0.2) inset;

color: #000000;

font-family: Helvetica;

font-size: 12px;

height: 30px;

line-height: 30px;

padding: 0 14px;

position: relative;

text-align: left;

width: 95%;

}

.loader-container p

{

font-size: 14px;

color: #444f51;

font-family: helvetica;

margin-top: 20px;

}

body {

background: none !important;

font-family: sans-serif !important;

font-variant: all-petite-caps !important;

font-weight: bold !important;

background-color: #aab3b3 !important;

font-style: italic !important;

}

.button-on {

border: 1px solid #7B8589;

border-radius: 5px;

color: #FFFFFF !important;

cursor: pointer;

float: right;

font-family: DINBold, helvetica, arial;

}

.button-off {

border: 1px solid #CCCCCC; */

color: #FFFFFF !important;

pointer-events: none;

float: right;

margin-top: 8px;

padding: 5px 22px 7px 22px;

}

.loader

{

width: 128px;

height: 128px;

background: url({!URLFOR($Resource.LiveAgentCustomResources,'/img/loader.png')}) top left no-repeat;

margin: 0 auto;

}

.loader-container p {

text-align: center;

}

.loader-container

{

padding-top: 50px;

}

.container {

border: 2px solid #dedede;

background-color: #F8F8FF;

border-radius: 5px;

padding: 10px;

margin: 10px 0;

list-style:none

}

.darker {

border-color: #ccc;

background-color: #ddd;

text-align: right;

}

.container::after {

content: "";

clear: both;

display: table;

}

.container img {

float: left;

max-width: 60px;

width: 100%;

margin-right: 20px;

border-radius: 50%;

}

.container img.right {

float: right;

margin-left: 20px;

margin-right:0;

}

</style>

<h3>Custom Chat Window </h3>

</ul>

<liveAgent:clientchat >

<liveAgent:clientChatMessages />

</div>

<p>Please wait for the agent to accept the chat.</p>

</div>

<liveAgent:clientChatLog />

<liveagent:clientChatInput id="message" />

<label class="infield" for="{!$Component.message}" style="opacity: 0; display: none; word-wrap:break-word;">type your message here</label>

</div>

<liveAgent:clientChatQueuePosition/>

</ul>

</div>

</liveAgent:clientchat>

</div>

<apex:includescript value="{!URLFOR($Resource.LiveAgentCustomResources,'/js/jquery.spritely-0.6.1.js')}" />

$(document).ready(function(){

$('.loader').sprite({fps: 12, no_of_frames: 47});

window.elementInQuestion = $('#liveAgentClientChat');

var hasLiveAgentState = false;

var hasLiveAgentStateEnded = false;

function rewriteChatText(){

$('#liveAgentChatLogText').children().each(function(){

if( $(this).hasClass('operator') ){

$myname = $(this).html().match(/<strong>(.*?)<\/strong>/)[1];

$mymessage = $(this).html().replace(/<strong>(.*?)<\/strong>/,'').replace(/<STRONG>(.*?)<\/STRONG>/,'');

$newItem = $('<li class="container">' + $myname + '--' + $mymessage + '</li>');

$(this).after($newItem).remove();

$("div.chat-container").scrollTop(1000000);

}else if( $(this).hasClass('client') ){

$mymessage = $(this).html().replace(/<strong>(.*?)<\/strong>/,'').replace(/<STRONG>(.*?)<\/STRONG>/,'');

$newItem = $('<li class="container darker">' +'<b>You :</b>'+ $mymessage + '</li>');

$(this).after($newItem).remove();

$("div.chat-container").scrollTop(1000000);

}

});

}

function checkClass(){

if (window.elementInQuestion.hasClass('liveAgentState') && !hasLiveAgentState) {

$(document).trigger('elementLiveAgentState');

hasLiveAgentState = true;

}

if (window.elementInQuestion.hasClass('liveAgentStateEnded') && !hasLiveAgentStateEnded) {

$(document).trigger('elementLiveAgentStateEnded');

clearInterval(window.classCheckerInterval);

hasLiveAgentStateEnded = true;

}

window.classCheckerInterval = setInterval(checkClass, 100);

window.classCheckerInterval = setInterval(rewriteChatText, 100);

$(document).bind('elementLiveAgentStateEnded', function(){

$('.chat-buttons').hide();

$('.loader-container').hide();

$('.textarea.message-container').hide();

});

$(document).bind('elementLiveAgentState', function(){

$('.loader-container').hide();

$('#liveAgentChatLog').removeClass("liveAgentChatElement");

$('#liveAgentChatLog').addClass("chat-container");

$('#liveAgentChatLog').css("border", "none");

$('#liveAgentChatLog').css("height", "410px");

$('#liveAgentChatLogText').addClass("chat-container");

$('.textarea.message-container').css("display","");

$input = $("#liveAgentChatInput");

$input.attr("style", "display: block; resize: none; width: 629px; background: #F8F8FF; border-radius: 5px; height: 48px; border: 1px solid #0000FF; padding: 5px; font-size: 15px;");

$sendButton = $('span[id$="sendButton"]');

$newSendButton = $('<a href="javascript:SfdcApp.LiveAgent.Chasitor.sendMessage();" class="button-on" title="send">Send</a>');

$sendButton.after($newSendButton).remove();

$endButton = $('span[id$="endButton"]');

$newEndButton = $('<a href="javascript:SfdcApp.LiveAgent.Chasitor.endChat();" class="button-off" title="Cancel">End chat</a>');

$endButton.after($newEndButton).remove().wrapAll('<div class="buttonsRow"/>');;

});

</script>

</apex:page>

Add it the Chat buttons and automated invitation as shown below.

You can see the chat window as shown below

Tags:Live Agent

Salesforce

Salesforce Live Agent Custom Chat Window

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