Customer Tone Analyze from Live Agent Chat

In this blog, I am going to explain how to understand the customer tone from the live agent chat and this post is an extended version of my post about customer tone. IBM Watson has different tone analyzer services like from the text, email, and customer engagement.
You can use live agent transcript for tone analysis. simple live agent chat is looking as shown below

the result of the analysis will look as shown below.

The code is here for the same is shown here below.

The below is the visualforce page for the same.

 

 

 

 

 

 

Tags:,